Support

Ideaca’s Support group is committed to providing post-implementation services to complement and augment every aspect of our traditional project consulting business. These services are offered to both existing and new customer's that require post-implementation support. Our experienced Support group can assist your organization by providing:

Planning and support services post implementation
Support services that are adaptable to your needs, skills and capabilities

Additionally, for existing clients we deliver further value by leveraging relationships and knowledge to accelerate support planning and issue resolution.

Our commitment is to make each support contract unique, tailored to fit a customer’s specific needs in providing context-sensitive, process-based support. ‘Context-sensitivity’ means that Ideaca understands not only the product or package that is implemented in a customer’s environment, but also the specific details that make the implementation unique. ‘Process-based’ means establishing priorities according to possible business impact and approaching issues in terms of how they affect or interfere with the execution of business processes.

The Solution

To complement Ideaca's advisory and implementation services, our Support group has the skill sets to address each aspect of a post implementation support solution, such as:

Network, server, OS, infrastructure
Application maintenance
Post implementation product configuration
Post implementation custom development and enhancements
Process level support and functional consulting
End-user training

Interested? E-mail support@ideaca.com