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Professional Services

At the highest level, Professional Services organizations tend to focus on three key business drivers: managing new business opportunities, maintaining and growing existing client relationships and finding and properly allocating resources. Technology plays a key role in helping firms achieve these objectives profitably. More than any other, the Professional Services industry is highly dependent on individual expertise and is faced with the challenge of balancing increasing customer value expectations against rising cost pressures, creating a deep need to streamline processes and tightly monitor operational KPIs.

A Professional Services firm itself, Ideaca understands and offers solutions that help organizations develop and deliver high-quality services that will attract and retain business. With extensive experience and easy-to-use business solutions, Ideaca can help PSOs respond quickly to new business opportunities, manage projects and resources profitably, address compliance burdens, facilitate collaboration and profitably manage customer relationships.

Our Professional Services Solutions

Integrated Back Office

An integrated back office solution, providing core ERP functionality in addition to advanced project management, billing, resourcing and reporting functionality. Learn More.

Dashboards & Analytics to Monitor Organizational Health

Dashboards in-a-box, supported by advisory & implementation services. Our solutions deliver tailored views for finance, operations, sales, delivery & executive management to monitor a number of operational KPIs. Learn More.

Organizational Growth & Productivity Tools

Rapid implementation of customer / client relationship management (CRM) solutions to provide management teams and executives with a complete 360 view of prospects and clients. Learn More.

Key Challenges Addressed:

  • Cost information and project profitability reporting
  • Resource scheduling and utilization monitoring
  • Maintaining a 360 view while nurturing, selling, delivering and supporting customers across multiple sales and marketing channels
  • Delivering accurate and timely sales forecasts and other operational KPIs
  • Identifying technology tools to improve profitability, while leveraging existing technology investments
  • Managing and maintaining IT assets across multiple work sites and among mobile workforce
  • Operating a flexible incentive system

With successful enterprise solutions implementations for leading Professional Service firms in Toronto, Calgary, Vancouver and Edmonton, Ideaca is well positioned to deliver results for your organization.